Colorado Politics

Denver preparing to beef up consumer protection, Mayor Hancock says

Consumers in the city of Denver will soon get more help to stay protected against fraud. Thursday Mayor Michael Hancock announced a Consumer Financial Protection Initiative aimed at curbing predatory financial practices in the city.

The initiative will focus on elder financial abuse, immigration fraud, wage theft, predatory lending and housing practices.

“We are going to ramp up our efforts to help Denver residents know their rights, understand their choices as consumers and achieve greater economic mobility for themselves and their families,” Hancock said. “This is a new step, but a big step, I think, in the right direction for the city of Denver to protect our consumers.”

The initiative aims to develop a plan that will create a central hub for consumer financial complaints. Currently Denver residents needing to report fraud must first find the right agency, a daunting task in some cases.

For example, to report elderly financial abuse, residents can call the Department of Human Services, the Office of the Aging, or the police. From there, the complaint is directed to the right office and then dealt with. Are you lost yet? Imagine trying to figure it out if you’re over the age of 65.

The central hub aims to give residents a one-stop-shop to file complaints. Still in the development phase, it will be based on a model used at the Consumer Financial Protection Bureau. Denver is getting help to develop the hub from their federal partners according to Jay Salas, the director of the city’s financial empowerment office.

The hub will not only be easier for residents, but for all offices that need to manage the complaints. Salas said the hub will feature portals for the attorneys general, the district attorney, non-profits and regulators.

Salas said the goal is to get to a resolution within 60 days.

“It really is a one-stop to help coordinate efforts to help our residents,” Salas said.

The initiative is paid for through grants by the Cities for Financial Empowerment Fund and the Colorado Attorney General’s Office.

According to Salas, the hub is expected to be rolled out sometime next year.

Denver Mayor Michael Hancock speaks about the new Consumer Financial Protection Initiative at a panel discussion on predatory financial practices Thursday, March 15, 2018 (Kristen Meriwether).

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