311 help line
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Denver 311 service hours reduced, ‘Sunny’ chatbot takes on more
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The City and County of Denver announced on Monday that it is reducing service hours for its Denver 311 non-emergency service, which helps visitors and residents navigate the city and its services, and is relying more on “Sunny,” an AI-powered chatbot. According to a post from the city’s official social media account, the new hours…
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Social security numbers discovered unprotected in Denver’s 311 help line
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Sensitive data collected on Denver residents through the city’s 311 help line was visible to unauthorized eyes, according to the Office of the Denver Auditor. An auditor from the office who had been looking into another matter discovered that unauthorized city employees had access to personally identifiable information, or PII, on residents who used the…
